On Tuesday, the Department of Homeland Security rolled out an apparently redesigned Web site, after spending “more than a year of research and planning” and God knows how much money on the department’s incompetent webmaster. Going beneath the surface, it seems little has actually changed. And the new site has already caused significant problems for people trying to find information.
To be fair, there were a few positive changes. The new site design is based on CSS, a web standard for layout and presentation, while the old site internally used tables to lay out its various elements, a 1990′s era site design hack that has all but died out with the advent of CSS. Unfortunately, they’re still needlessly using one table for layout of one of the site’s elements.
And once you’re used to the new layout, things may well be easier to find. But when I first ran across the site, it wasn’t the site I saw, but a nasty 404 error page telling me they’d redesigned the site and — you guessed it — failed to preserve all the old URLs. This is one of many things that indicates poor site design, as URLs are supposed to be valid forever. It’s probably just as well, because the old URLs really sucked. The new ones suck a little less, but they still suck.
“I’ve linked to hundreds of pages deep within DHS.gov over the last ten months, and all of these links are now defunct,” writes homeland security analyst Christian Beckner of Homeland Security Watch. “Many of these links — such as the old link to the DHS IG page — are in many peoples’ bookmarks. An effort should be made to facilitate this transition, and automatically redirect people to the appropriate new URL.” Indeed, I’ve now got to go through this entire site and rewrite hundreds of links myself.
It appears DHS decided to just push the problem off onto the rest of us. “If you have bookmarked pages, or link to us from your web site, after locating the information you need, please reset your bookmark,” reads a notice on the redesigned site. This is why it’s so important to get URL design right in the first place, and the fact that they still don’t have it right is going to cause more problems down the road.
Washington Technology provides an update, saying DHS will create automatic redirects “for the addresses requested most frequently.”
It also seems the old graphics, which many webmasters across the Internet linked to in order to display threat advisory levels, are also being removed.
The backend looks like it’s still the same Java-based crap that drove the old site, only the ends of the URLs have been changed from “xml” to “shtm”. Did Homeland Security really take a step backwards here? Server-parsed HTML dates back to the earliest days of the Web, and is almost never used these days, with so many better and more flexible alternatives available.
And to add insult to injury, I could find no new features anywhere on the site. And the DHS webmaster once again failed to implement an extremely useful feature, RSS feeds. Even as many other government agencies are now using them to rapidly disseminate information, DHS seems to do whatever it can to make its web site as difficult to use as it can get away with.
Overall, I’m not impressed. Maybe after another year of research, they’ll discover this RSS thing. Or maybe Homeland Security just doesn’t want to communicate with us.
Bad Behavior has blocked 2530 access attempts in the last 7 days.
Oct 19, 2006
Threat level forever Elevated? DHS web site changes - Homeland Stupidity
Doctor Barnett
Oct 19, 2006
They probably have switched to a content management system that dumps out thousands of server-side includes, seeing as they couldn’t write Java without throwing null pointer exceptions into the Internet. Kind of sad, but not a bad move for a site with zero interactivity.
Mr Go
Oct 19, 2006
Hey, I don’t think it isn’t that bad,
however, I have seen div overlays on myspace that look better than dat.
Hah, wonder if it would it be wise to link to: http://www.dhs.gov/threat_level/current_new.gif
instead of the homelandstupidity.us threat level indicator.
Oct 20, 2006
Homeland Security Watch » DHS.gov, redesigned
Alistair
Oct 31, 2006
I think you’re being a little critical of a government site. As a general rule of thumb, it takes an eternity to get the wheels moving on something like a web site redevelopment in a government agency.
The fact that they’ve gone from the typical circa 1990′s style crud into an xhtml/css based design in itself is an achievement for them.
I think you should give them a bit more of a chance, you might find this is the first phase of of many, the next being more features like you suggested?
Al.
Nov 03, 2006
New immigration Web site sucks - Homeland Stupidity
Nov 18, 2006
Homeland Security introduces RSS feeds - Homeland Stupidity